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AI receptionist for small businesses

Routine calls handled. Every callback tracked.

VoxTelio answers the questions you approve on your existing number, and turns everything else into a request with an owner and a due date.

Request a guided demoHear a sample call

30-day guided pilot $279 once, excl. tax. Pilot availability is being confirmed by country.

  • Keep your number
  • Approve before go-live
  • Human handover

Incoming call09:34

“Could someone call me back about booking a service?”

IntentCallback · service booking

Request created

Callback · Service booking

Caller
Chloe Evans
Preferred
Tomorrow morning
Owner
Claire
Due
Today, 5 pm

Claire notified by email

  1. Call
  2. Intent
  3. Request
  4. Owner
  5. Notified

Sample calls

See a call become a request

Four situations a front desk handles every day. Listen, read the transcript, and see what your team receives.

Callback request

The caller wants a person to call back

The caller asked
A call back about a brake quote
The AI did
Took name, topic and a time; assigned it to Claire
Left for your team
Call back today after 3 pm

Illustrative scenario · synthetic voices

Rule applied: Collects name, topic and preferred time; the request goes to an owner with a due date. Confirmed to the caller only once delivered.

Read the full transcript

Rule applied: Collects name, topic and preferred time; the request goes to an owner with a due date. Confirmed to the caller only once delivered.

  1. AI assistantHello, you've reached Harbour Lane Motors. I'm the garage's AI assistant, an automated system. How can I help you today?
  2. CallerHi, could someone call me back about the quote you sent for my brakes?
  3. AI assistantOf course, I can pass on a callback request. May I have your name, please?
  4. CallerSarah Collins.
  5. AI assistantThank you, Sarah. When is a good time to call you?
  6. CallerAny time after three this afternoon.
  7. AI assistantNoted: a callback about your brake quote, after three p.m. today. Your request is now with the team. Goodbye.

Written for this page and voiced with synthetic voices. Not a recording of the live product or of a real customer.

Request created

Callback · brake quote

Caller
Sarah Collins
Owner
Claire
Due
Today, after 3 pm
Status
To handle
AssignedEmail delivered
  1. Call received
  2. Details captured
  3. Owner assigned
  4. Delivered

Simple question

Opening hours, answered from what you approved

The caller asked
Is the garage open on Saturday?
The AI did
Gave the approved Saturday hours
Left for your team
Nothing

Illustrative scenario · synthetic voices

Rule applied: Answers only from approved information (here: opening hours). Anything else becomes a request or a transfer.

Read the full transcript

Rule applied: Answers only from approved information (here: opening hours). Anything else becomes a request or a transfer.

  1. AI assistantHello, you've reached Harbour Lane Motors. I'm the garage's AI assistant, so you're speaking with an automated system. How can I help?
  2. CallerHi, are you open this Saturday?
  3. AI assistantYes. On Saturdays the workshop is open from nine in the morning until one. We're closed on Sundays.
  4. CallerGreat. Can I drop my car off without an appointment?
  5. AI assistantSaturday drop-offs are by appointment only. Would you like me to pass on a request so the team can call you back to arrange one?
  6. CallerNo thanks, that's all I needed.
  7. AI assistantYou're welcome. Have a good day.

Written for this page and voiced with synthetic voices. Not a recording of the live product or of a real customer.

After the call

Answer given · call summarised

Topic
Saturday opening hours
Request created
None needed
Summary
In your console
Resolved by the assistant
  1. Call received
  2. Answered from approved info
  3. Summary saved

Sensitive request

A complaint goes straight to a person

The caller asked
To complain about a repair
The AI did
Made no commitment; transferred to Claire
Left for your team
Claire takes the call, or a callback today

Illustrative scenario · synthetic voices

Rule applied: Complaints and sensitive topics are never handled by the AI: transfer to the person you chose, with a fallback if nobody answers.

Read the full transcript

Rule applied: Complaints and sensitive topics are never handled by the AI: transfer to the person you chose, with a fallback if nobody answers.

  1. AI assistantHello, you've reached Harbour Lane Motors. I'm the garage's AI assistant, an automated system. How can I help?
  2. CallerI picked up my car yesterday and the noise is still there. I want to speak to the manager.
  3. AI assistantI'm sorry to hear that. A complaint needs a person, so I'm transferring you to Claire, the workshop manager. If she can't pick up, I'll take a callback request so she calls you back today. Please hold.

Written for this page and voiced with synthetic voices. Not a recording of the live product or of a real customer.

What happens

Transfer · complaint

Transferred to
Claire (workshop manager)
If no answer
Callback request, due today
AI commitment
None made
Handed to a person
  1. Call received
  2. Sensitive topic detected
  3. Transferred to a person
  4. Fallback ready

Appointment request

Collects the preferred slot, without booking it

The caller asked
A service next Tuesday morning
The AI did
Took the preferred slot without booking it
Left for your team
Confirm the exact time

Illustrative scenario · synthetic voices

Rule applied: Takes the preferred day and time; your team confirms the appointment. No calendar booking is made by the AI.

Read the full transcript

Rule applied: Takes the preferred day and time; your team confirms the appointment. No calendar booking is made by the AI.

  1. AI assistantHello, you've reached Harbour Lane Motors. I'm the garage's AI assistant, so you're speaking with an automated system. How can I help you today?
  2. CallerHi, I'd like to book my car in for a service next week.
  3. AI assistantOf course. May I have your name, please?
  4. CallerIt's Daniel Morgan.
  5. AI assistantThank you, Daniel. Which day and time would suit you best?
  6. CallerTuesday morning, if possible.
  7. AI assistantNoted: a service on Tuesday morning, for Daniel Morgan. A member of the team will call you back today to confirm the exact time. Is this the best number to reach you?
  8. CallerYes, that's perfect. Thanks.
  9. AI assistantYou're welcome. Have a good day.

Written for this page and voiced with synthetic voices. Not a recording of the live product or of a real customer.

Request created

Appointment request · service

Caller
Daniel Morgan
Requested
Tuesday morning
Next step
Team confirms the exact time
Status
To confirm
Not booked yetEmail delivered
  1. Call received
  2. Slot captured
  3. Owner assigned
  4. Team confirms
Screenshot of the VoxTelio console “To handle” list, with sample data: three requests with type, owner, due date and status.
The VoxTelio console in demo mode. Sample data.

Inspect the console

  1. OwnerEvery request is assigned to someone on your team.
  2. Due dateLate requests are flagged.
  3. StatusA call the AI didn’t understand is never marked resolved.

Your rules. Your team.

VoxTelio answers the questions you approve and passes the rest to your team. It can’t change its own rules.

Who handles what, agreed with you
The AI handlesYour team handles
General questions you have approved (hours, location, how things work)Advice, diagnoses, quotes and commitments
Taking callback and appointment requestsConfirming appointments and prices
Routing and transferring calls by your rulesEmergencies, complaints and sensitive situations
A summary of every call in your consoleAny confidential information about a customer or a file

When the assistant doesn’t know, it doesn’t make things up: it offers a callback or a transfer. If something fails technically, the call goes to your backup number.

What stays with your team

  • Prices, diagnoses and advice
  • Confirming appointments
  • Complaints and urgent calls
  • Closing every request

What we commit to

AI disclosure
Every caller hears they’re speaking to an AI assistant.
Approval before go-live
You review every answer and transfer rule first.
Data handling
No audio recording by default. Retention is documented.
A person when it matters
Failed transfers fall back to your backup number.

Trust & SecurityCompliance by design

Prepare. Test. Approve.

Set up your receptionist in five steps. Review every answer before it goes live.

  1. Your businessWe start from your website. You check every fact.
  2. Call handlingHours, transfers and a backup number.
  3. Questions and actionsThe answers it may give, the details it collects.
  4. TestCall it on a test line. Try the tricky cases.
  5. Check and activateConfirm the checklist, then forward your number.

How setup works

Made for the calls your business gets

All industries
Auto repair

Request

Service booking

Vehicle
Ford Focus, 2019
Asked for
Tuesday morning
Next step
Confirm the slot
To confirm
 Accounting & law

Request

Callback · VAT return

Client
Existing
For
Account manager
Advice given
None
Assigned
 Property management

Request

Tenant · water leak

Property
14 Harbour Lane
Priority
Urgent
Routed to
On-call manager
Transferred

Pilot first. Decide after 30 days.

Public prices, excluding tax. Nothing renews automatically.

Start with a 30-day pilot

$279 once

Up to 300 AI minutes. Guided setup, testing and a results review.

If you continue

$219 / month

500 minutes included, then $0.29 per minute. You approve the plan.

Full pricingFollow-up calls and prospecting are on the roadmap.

Hear the call. Inspect the result.

Frequently asked questions

Do I need to change my number or phone provider?

No. You keep your number and your carrier. Calls reach VoxTelio through call forwarding or a SIP connection, depending on your setup. We check compatibility, and any charges from your provider, before anything is installed.

Will callers know they’re talking to an AI?

Yes. The assistant says so at the start of every call. This can’t be switched off, and the assistant never claims to be a person.

What happens if the assistant doesn’t understand?

It asks the caller to rephrase, then offers a callback or a transfer according to your rules. If there is a technical failure, the call is sent to your backup number rather than left unanswered.

Can I control what the assistant is allowed to say?

Yes. You approve the answers it can give, the details it should collect, who calls can be transferred to and when a human must take over. Your website can be a starting point, but nothing is used until you approve it.

Are calls recorded?

Audio recording is off by default. Calls are transcribed and summarized so your team can follow up, with a defined and documented retention period.

Where is the data processed?

VoxTelio uses Mistral AI models and plans to host production in the European Union. The list of subprocessors, processing locations and retention periods is shared with you before any pilot. See Trust & Security.

Which countries do you support?

We are starting with English-speaking markets (United States, United Kingdom, Canada, Ireland, Australia, New Zealand) and France. Inbound calls work wherever your number can be forwarded. Outbound and prospecting features are enabled country by country as rule packs become available.

Can the assistant call my customers?

That’s the Follow-up calls module, in preparation: callbacks your customers asked for and appointment confirmations, with approvals, call windows and an instant stop. See Follow-up calls.

How are minutes counted?

Per second, while the AI assistant is in the conversation, never twice during a transfer. Included minutes and overage rates are set out in your written proposal. Your carrier’s charges are separate.

Can I stop after the pilot?

Yes. The 30-day pilot doesn’t commit you to a subscription. How to stop, how your data is deleted and how calls go back to your usual setup are agreed before go-live.

Let’s talk about your calls

Tell us how many calls you get, what people usually ask for and what you would like to hand off. We will tell you honestly what makes sense to automate.

Request a demoSee the 30-day pilot